Understanding the Challenge
Vihar HP Gas needed a modern, reliable digital journey that made it effortless for Vadodara, Gujarat customers to book cylinders while giving operations teams a real-time window into fulfilment. Their previous process was fragmented—orders arrived by phone, dispatch relied on spreadsheets, and delivery status updates were manual.
- Disconnected customer, admin, and delivery flows caused delays and visibility gaps.
- Festive surges created operational bottlenecks the legacy stack couldn’t absorb.
- Android launch joined the roadmap alongside iOS, demanding unified architecture.